It Only Takes One Experience to Make a Customer for Life

Customers walk away from every call with a perception of your company that will impact their relationship with you. It only takes one experience to make a difference, that's why they're called "moments of truth." When a customer's expectations are exceeded you might just win a customer for life.

Here's a true story that happened to me: The Gas Station.mp3 (3.8Mb)

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flickr photo courtesy of : Diem