Don't Fear Call Calibration! Free Webinar in April!

Do your calibration sessions have you ducking for cover? Are you so afraid of what calibration might unearth that you're afraid to even start calibrating your QA team?

Calibration is a painful experience for many companies. Calibration experiences are often swapped between call center veterans like war stories in a V.F.W. hall. Nevertheless, that Calibration Session on your Outlook calendar doesn't have to produce fear and trepidation.

Avtex has asked me to present a webinar on Successful Calibration Basics. The webinar is free and scheduled for April 17 from 10-11 a.m. CDT and April 22 from 2-3 p.m. CDT. The webinar will cover why calibration is so crucial to the success of QA, different ways you can calibrate and how to run a successful calibration session.

Space is limited so register for April 17th or register for April 22nd!