Coffee Time Links 10-08-09
The Coffee Time Links mantra:
15 minutes, 1 cup of javaaahh, 5 great links.
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Oh, I think I might steal that last one for Customer Service Links of the week for Spoken! Good proof that customer service isn't just a nice extra; it actually affects buying decisions.
I know that I just switched grocery delivery services because of two bad customer service experiences that could easily have been remedied and restored my confidence in the company. Instead, I got generic emails not addressing my issue and oozing insincerity. So, off to AmazonFresh I went.
:-) Thanks for the resources!
Posted by: Heidi Miller | October 20, 2009 at 01:53 PM
You're welcome, Heidi. Glad it was helpful!
You are right. Customer Service experience does impact future purchase intent!
Posted by: Tom Vander Well | October 20, 2009 at 02:45 PM